Why Spill

This page is about how Spill's EAP works and the principles we hold.

Spill is the UK's highest rated EAP, with a rating of 4.9/5 on Trustpilot. Our positive user reviews all mention the same thing – a brilliant therapist experience.

This is what sets Spill apart from most other EAPs. We focus on being the best employee assistance programme a company can provide, because when somebody in your team is struggling with their mental health you want to know they're receiving proper care.

That means we will never offer AI support, and employees will always speak to a real therapist who we've personally vetted as being the very best.

It’s tempting, as leaders, to take full responsibility for employees mental health – but this can be detrimental. Managers and peers are often not qualified to take on this responsibility and businesses ultimately have a limit for how much company time they’re able to spend supporting their people.

At Spill, we believe the business comes first and that this is nothing to be ashamed of. After all, it’s only if the business remains healthy that it can afford to offer a service like Spill.

This belief is baked into how Spill works. We provide confidential and professional mental health support for employees, with clear boundaries in terms of what the company is able to pay for. You choose the level of support that best suits your needs and budget, and we'll guide people towards the resources and policies that are available to them – with the option to co-pay or fund further treatment privately if needed.  

When employees come to Spill for support we don’t ever ask for a doctors note to check for eligibility or run a pre-screening to filter out people who are “too severe”. Our service is set up to support anyone who’s struggling with their mental health.

Employees can book in time with a counsellor to talk about anything that's on their mind, and get a tailored support plan with helpful resources or further treatment based on their specific situation.