Mental health support for hotels, hostels and B&Bs
24/7 operations mean someone is always on an unsociable shift. Housekeeping does physically punishing work invisibly, and front desk absorbs every guest frustration with a smile. Spill is mental health support for hotels, hostels and B&Bs, delivered as on-demand counseling with licensed therapists: booked from any phone in one click, often for the same day, with no referral and no paperwork through the employer.
Book by text from any phone
Sessions before opening and after close
Packages from $250 a month
Proudly supporting hospitality teams
The industry that never closes
24/7 operations mean someone is always on an unsociable shift. Housekeeping does physically punishing work invisibly, and front desk absorbs every guest frustration with a smile. The wider industry numbers tell the same story.
The highest quit rate in America
Accommodation and food services had the highest quits rate of any major US industry in 2025; workers quit at nearly twice the rate of the average private-sector employee. (US Bureau of Labor Statistics, JOLTS)
Substance use runs highest here
Federal survey data show accommodations and food services has the highest rate of substance use disorder of any US industry, at 16.9% of workers in a given year. (SAMHSA, National Survey on Drug Use and Health, 2008-2012 data)
Schedules nobody can plan around
64% of US hourly service-sector workers get less than two weeks' notice of their work schedules. (The Shift Project, Harvard Kennedy School)
Support that fits the work
Whole-property coverage from housekeeping to management. Here's how Spill helps hotels, hostels and B&Bs specifically.
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Whole-property coverage
From housekeeping to management, in multiple languages.
Reaches the departments turnover hits hardest
Support for the roles that churn fastest.
Fits 24/7 rosters
Sessions early morning to late evening, seven days a week.
All-in-one on-demand counseling for your team
Unlimited counseling sessions
Real sessions with licensed therapists that work around shift patterns, including therapists who understand substance-adjacent work environments and late-night schedules. Same-day availability, no phone tree.
Self-guided wellbeing resources
Self-guided resources on burnout, sleep, money stress and customer-facing pressure, written by licensed therapists, plus training for shift leads and GMs. The business funds it; each person's use of it stays private.
Expert guidance and training
Practical, therapist-led training workshops designed to empower staff to spot mental health presentations within nurseries, schools and universities and know how to appropriately respond. Teachers can also check in with a Spill safeguarding clinician for advice at any time.
On demand counseling, without the hoops
No referrals, no copays, no session caps. Here's how Spill compares to
booking therapy through insurance or a traditional EAP.
Spill
Insurance & Bolt-on EAPs
Getting a session
Same day, a few clicks
in Slack or Teams
Find an in-network provider,
then wait weeks
Cost to employee
Free
Copays and deductibles
Session Limit
Unlimited
Depends on the plan
Choice of therapist
Choose a specialist
Whoever is in network
Privacy
Fully confidential
Claims on the insurance record
Contract
30 day rolling
1 year+
Your team is safe in our hands
Instant access
Support in just a few clicks. No waiting lists, callbacks or application forms
High quality care
We only hire the top 5% of registered counsellors who meet our high standards
Full privacy
Therapy sessions are fully confidential, we never see or record any conversations
The highest-rated support in its category
Spill supports over 30,000 employees and is rated 4.9/5 on Trustpilot by the people who actually use it. But don't just take our word for it.
Spill is fantastic
Having Spill is such a privilege and it's such a fantastic tool. It's excellent whether you need real help now or just need some advice.
Brilliant therapists
My company subscribe to Spill as an employee benefit. I had two courses of 6 sessions throughout an extremely hard time for me.
It’s changed my life
My therapy sessions have genuinely transformed my life, how I manage my relationships and communicate. I cannot thank my company enough.
High quality counselling
Honestly cannot recommend Spill enough. Having access to high quality therapy through your workplace is extremely helpful.
Rated 4.9/5 based on over 100 reviews. Showing our 4 and 5 star reviews.
See Spill in action
Book a free 30 minute demo to hear more Spill’s features and get a tailored quote for your team