Spill's employee assistance programme (EAP) for hospitality businesses
Running on empty is almost a badge of honour in hospitality. Between split shifts, late closes and the pressure to keep smiling front of house, 62% of hospitality workers feel burnout on a daily basis. Spill gives restaurants, bars, cafes and hotels a mental health benefit that actually fits the work: same-day counselling from 7am to 9:30pm, 7 days a week, for every member of staff from the kitchen to front of house.
Proudly supporting hospitality businesses across the UK
Why hospitality burns people out faster than most industries
Hospitality has one of the highest rates of mental ill-health of any UK industry, and it's accelerating. Shift work, physical demands, customer-facing pressure and lower salaries create conditions where burnout isn't just common. It's almost inevitable.
Work/life imbalance
95% of workers struggle to switch off after work, feeling constantly stressed.
Long hours
62% of employees feel burnout on a daily basis due to the number of hours worked.
High staff turnover
53% of current hospitality professionals are looking to leave their current roles.
“Teacher supply is now in a critical state. There was a 44% increase in those intending to leave the profession in England over the past 12 months”.
National Foundation for educational research
2024
Happy staff make better hospitality businesses
In a sector where 53% of professionals are already eyeing the door, replacing a chef or a floor manager mid-season is one of the most expensive problems you can have. Spill tackles the burnout and stress that push people out in the first place.
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Build resilience on the front line
Give your team practical tools to handle rush-hour pressure, difficult customers and long days on their feet.
Keep the team sharp
Staff who get support for personal and work struggles bring more energy to every shift.
Cut short-notice absence
Early support stops small struggles snowballing into last-minute call-outs and long sick leave.
“Spill’s EAP has significantly reduced our mental-health-related absence, and empowered our team to take control of their own wellbeing”.
Beth Gavin
People and Culture Manager at Baltic Apprenticeships
Expert care, built for educators
Unlimited counselling sessions
Somewhere private for kitchen and floor staff to offload after a brutal service, with a fully qualified therapist rather than a helpline script. Sessions are available the same day, before opening, after close and at weekends, with no waiting lists or forms.
Self-guided wellbeing resources
Staff who get support for personal and work struggles bring more energy to every shift.
Expert guidance and training
Practical, therapist-led training workshops designed to empower staff to spot mental health presentations within nurseries, schools and universities and know how to appropriately respond. Teachers can also check in with a Spill safeguarding clinician for advice at any time.
An EAP the way it should be
Proper mental health support that’s incredibly easy to access.
No hidden exclusions, no hoops to jump through, and no unexpected exit fees.
Spill
Other EAPs
Access
Slack, Teams or Email
Telephone helpline only
Counselling
Same day sessions
2+ week wait for sessions
Limits
Counselling sessions are unlimited
Limited to 6-8 sessions per year
Choice
Choose a specialist
Assigned a generalist counsellor
Exclusions
Every employee gets support
Mild or severe cases excluded
Contract
30 day rolling
1-5 year lock in
Your team is safe in our hands
Full privacy
Therapy sessions are fully confidential, we never see or record any conversations
High quality care
We only hire the top 5% of registered counsellors who meet our high standards
Instant access
Support in just a few clicks. No waiting lists, callbacks or application forms
“With Spill our team now has free and accessible mental health support. I honestly believe it's been life changing for some people”.
Beth Gavin
People and Culture Manager at Baltic Apprenticeships
Proud to be the UK's highest rated EAP for hospitality businesses
Over 30,000 employees use (and love) Spill, from independent venues to national brands. But don't just take our word for it.
Spill is fantastic
Having Spill is such a privilege and it's such a fantastic tool. It's excellent whether you need real help now or just need some advice.
Brilliant therapists
My company subscribe to Spill as an employee benefit. I had two courses of 6 sessions throughout an extremely hard time for me.
It’s changed my life
My therapy sessions have genuinely transformed my life, how I manage my relationships and communicate. I cannot thank my company enough.
High quality counselling
Honestly cannot recommend Spill enough. Having access to high quality therapy through your workplace is extremely helpful.
Rated 4.9/5 based on over 100 reviews. Showing our 4 and 5 star reviews.
See Spill in action
Book a free 30 minute demo to hear more Spill’s features and get a tailored quote for your team