OpenUp
EAP
See a comprehensive overview of the pros and cons of the OpenUp mental wellbeing platform.
OpenUp overview
OpenUp is an Amsterdam-based platform founded in 2020 by a registered healthcare psychologist, serving 2,000+ organisations and roughly 600,000 covered employees and family members across the Netherlands, Germany, the UK, France and Belgium. Clients include KPMG, Deutsche Bank, Rituals and HelloFresh, and it raised a 20 million euro round in March 2026 to expand across Europe.
It positions itself explicitly against traditional EAPs: direct psychologist access, no waiting lists, no gatekeeping, with a preventative, check-in-led philosophy.
Its public review base is small but strong: 4.8 on G2 from HR buyers, and a 4.8 Google rating promoted on its own site.
At a glance
Trustpilot rating:
4.8
/ 5
EAP type:
Modern EAP Alternative
Number of clients:
2,000+ organisations
HQ:
Netherlands
Services:
On-demand counselling
Next day sessions
Neurodivergence support
Integrations
Plan options:
Trial available
Flexible pricing options
No exit fees
Counselling on OpenUp
Employees self-register and book 1:1 sessions directly, with no HR approval and no triage. OpenUp says sessions can be booked within 36 hours, often same or next day, and its FAQ states each 1:1 session lasts 25 minutes with a personalised follow-up plan.
Sessions are delivered by certified psychologists plus lifestyle experts and financial coaches, 250+ professionals in total, in 40+ languages with cultural matching. Family members can use the service too, and a 24/7 human-staffed helpline covers urgent moments.
It is explicitly early, short-term support rather than clinical treatment for severe conditions, with onward signposting. G2 reviewers confirm the speed in practice, though one flags thin therapist coverage in distant time zones such as Australia.
Other services on OpenUp
Integrations
No Slack or Teams integration is advertised; access is via app and web. HR gets anonymised real-time reporting dashboards.
Confidentiality
Sessions are anonymous to the employer, end-to-end encrypted, GDPR compliant, ISO 27001 and NEN 7510 certified.
Extras
Group sessions and masterclasses (Spaces), self-directed courses, a wellbeing tracker with check-ins, leadership coaching, a Confidential Advisor service for sensitive workplace matters, and in some markets preventive medical examinations.
OpenUp EAP reviews
See what others say about
OpenUp
Best reviews for OpenUp
Fast, frictionless access
Reviewers praise seeing a psychologist within a day, without approvals or waiting lists, with near 24/7 and weekend availability that drives real uptake compared with old EAPs.
Measurable impact and strong support
HR teams report drops in absenteeism and value the monthly reports, launch content and responsive customer success team.
Bad reviews for OpenUp
Coverage gaps outside Europe
International buyers flag that colleagues in distant time zones have few available therapists, so global teams may find the network Europe-centric.
Group session scheduling
Masterclasses cluster on the same days and times, making them hard to attend, and some feel the content leans toward lifestyle topics over core mental health.
In Summary
OpenUp is the continental European take on the modern EAP: psychologist-led, prevention-first, fast, and genuinely well liked by the HR teams who buy it. For companies with workforces across the Netherlands, Germany and France, it is arguably the strongest option in this list.
The trade-offs for a UK buyer: sessions are 25 minutes rather than a full therapy hour, the model is coaching-inflected early support with signposting for anything clinical, and the UK is one of five markets rather than home turf.
Its review base, while glowing, is small and buyer-skewed, so ask for UK-specific usage and satisfaction data in the sales process.
How OpenUp compares to Spill
These are the two most similar products on this list: both self-booked, both fast, both allergic to triage. The differences are depth and home market. Spill sessions are full 50 minute therapy sessions, unlimited, with BACP-registered counsellors from the top 5 percent of applicants; OpenUp's 1:1s are 25 minute check-ins built for early support.
Spill is also UK-native: UK professional body registration, pricing published in pounds (from £75 a month on a rolling 30 day contract with no exit fees), booking in one click inside Slack and MS Teams where UK teams already work, and same-day availability 7am to 9:30pm, 7 days a week.
Choose OpenUp if your workforce is centred on the Netherlands, Germany or France and prevention-style check-ins fit your culture. Choose Spill if your team is UK-based and you want unlimited full-length therapy rather than 25 minute check-ins.
Book a demo and compare a full Spill session with a check-in model.