Spill's employee assistance programme (EAP) for e-commerce
Black Friday planning starts in August. The customer service queue never quite empties, and the warehouse deadline moves whether people are coping or not. E-commerce runs hot all year round. Spill gives your team unlimited therapy, usually same-day, with therapists available 7am to 9:30pm daily and booking through Slack, MS Teams, SMS or email, for £75 a month for the whole team.
Same day counselling sessions
Rolling 30 day contract
Unlimited access from £75 per month
Proudly supporting e-commerce teams across the UK
The unique strain of always-on retail
UK retail turnover runs at over 33% a year. In e-commerce, peak-season crunches, endless customer service queues and hard warehouse deadlines push people towards the exit even faster. Keeping good people means taking the pressure seriously before they hand in their notice.
High pressure environment
54% of retail workers have considered resigning as a result of chronic workplace stress.
Customer hostility
30% of retailers flagged store abuse as one of the top issues impacting staff wellbeing.
Financial strain
52% of retail workers say the rising cost of living is impacting their mental health.
The business case for e-commerce teams
Losing a customer service lead or warehouse supervisor during peak is a problem you can largely avoid. Supported teams handle crunch periods better, respond to customers faster and stay through the seasons that matter most.
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Build resilience on the front line
Give your team practical tools to handle rush-hour pressure, difficult customers and long days on their feet.
Keep the team sharp
Staff who get support for personal and work struggles bring more energy to every shift.
Cut short-notice absence
Early support stops small struggles snowballing into last-minute call-outs and long sick leave.
All-in-one EAP for your team
Unlimited counselling sessions
A private space for staff to work through anything, from a shift full of difficult customers to money worries at home, with a fully qualified therapist. Same-day availability around rotas, including evenings and weekends, with no waiting lists or forms.
Self-guided wellbeing resources
A library of practical, evidence-based resources written by licensed therapists who understand the unique pressures retail workers face. Covering over 200 topics from burnout prevention to financial wellbeing and sleep, our online resources can be accessed at any time. They're a great first step for anyone who's not quite ready to speak to a counsellor directly.
Expert guidance and training
Practical, therapist-led training workshops designed to empower staff to spot mental health presentations within nurseries, schools and universities and know how to appropriately respond. Teachers can also check in with a Spill safeguarding clinician for advice at any time.
An EAP the way it should be
Proper mental health support that’s incredibly easy to access.
No hidden exclusions, no hoops to jump through, and no unexpected exit fees.
Spill
Other EAPs
Access
Slack, Teams or Email
Telephone helpline only
Counselling
Same day sessions
2+ week wait for sessions
Limits
Counselling sessions are unlimited
Limited to 6-8 sessions per year
Choice
Choose a specialist
Assigned a generalist counsellor
Exclusions
Every employee gets support
Mild or severe cases excluded
Contract
30 day rolling
1-5 year lock in
Your team is safe in our hands
Instant access
Support in just a few clicks. No waiting lists, callbacks or application forms
High quality care
We only hire the top 5% of registered counsellors who meet our high standards
Full privacy
Therapy sessions are fully confidential, we never see or record any conversations
Proud to be the UK's highest rated EAP for e-commerce
Over 30,000 employees use (and love) Spill, from independent venues to national brands. But don't just take our word for it.
Spill is fantastic
Having Spill is such a privilege and it's such a fantastic tool. It's excellent whether you need real help now or just need some advice.
Brilliant therapists
My company subscribe to Spill as an employee benefit. I had two courses of 6 sessions throughout an extremely hard time for me.
It’s changed my life
My therapy sessions have genuinely transformed my life, how I manage my relationships and communicate. I cannot thank my company enough.
High quality counselling
Honestly cannot recommend Spill enough. Having access to high quality therapy through your workplace is extremely helpful.
Rated 4.9/5 based on over 100 reviews. Showing our 4 and 5 star reviews.
See Spill in action
Book a free 30 minute demo to hear more Spill’s features and get a tailored quote for your team