Spill's employee assistance programme (EAP) for opticians
What happens when a clinical role comes with a sales target attached? Optical teams run back-to-back testing schedules all day, then switch hats to hit retail numbers, and the two rarely leave room to breathe. Spill gives optical teams same-day therapy that fits around clinic and shop-floor hours, with counsellors who specialise in burnout, from £75 a month for the whole team.
Same day counselling sessions
Rolling 30 day contract
Unlimited access from £75 per month

Proudly supporting optical teams across the UK





Clinical care and retail targets, all in one shift
30% of NHS staff often or always feel burnt out because of work (NHS Staff Survey, 2024). Eye care carries its own version of that load: back-to-back sight tests, patients to reassure, and retail targets stacked on top of clinical responsibility, often in the same hour.
Burnout at work
30% of NHS staff often or always feel burnt out because of work, rising to nearly 40% of ambulance staff. (NHS Staff Survey, 2024)
Made unwell by stress
41% of NHS staff felt unwell in the past year as a result of work-related stress. (NHS Staff Survey, 2024)
Trainees at risk
63% of trainee doctors are at moderate or high risk of burnout. (GMC National Training Survey, 2024)
What happens when optical teams feel backed
Supported staff bring more patience to the testing room and more energy to the shop floor. They also stay longer, which protects the patient relationships that keep an optical practice growing.
Protect against compassion fatigue
Help staff process the emotional weight of caring for others before it turns into exhaustion.
Keep minds on the job
Supported staff have more attention and patience for the people who depend on them.
Reduce mental health sick days
Same-day support helps issues get dealt with early, before they become absence.
All-in-one EAP for your team
Unlimited counselling sessions
A confidential space for clinical and non-clinical staff to decompress with a fully qualified therapist, including specialists in trauma and grief. Same-day sessions fit around shifts and on-call, with no waiting lists or referral forms.


Self-guided wellbeing resources
A library of practical, evidence-based resources written by licensed therapists who understand the unique pressures healthcare workers face. Covering over 200 topics from burnout prevention to grief, trauma and sleep, our online resources can be accessed at any time. They're a great first step for anyone who's not quite ready to speak to a counsellor directly.
Expert guidance and training
Practical, therapist-led training workshops designed to empower staff to spot mental health presentations within nurseries, schools and universities and know how to appropriately respond. Teachers can also check in with a Spill safeguarding clinician for advice at any time.

An EAP the way it should be
Proper mental health support that’s incredibly easy to access.
No hidden exclusions, no hoops to jump through, and no unexpected exit fees.
Spill
Other EAPs
Access
Slack, Teams or Email
Telephone helpline only
Counselling
Same day sessions
2+ week wait for sessions
Limits
Counselling sessions are unlimited
Limited to 6-8 sessions per year
Choice
Choose a specialist
Assigned a generalist counsellor
Exclusions
Every employee gets support
Mild or severe cases excluded
Contract
30 day rolling
1-5 year lock in
Your team is safe in our hands
Instant access
Support in just a few clicks. No waiting lists, callbacks or application forms
High quality care
We only hire the top 5% of registered counsellors who meet our high standards
Full privacy
Therapy sessions are fully confidential, we never see or record any conversations
Proud to be the UK's highest rated EAP for opticians
Spill supports over 30,000 employees, including teams doing some of the hardest caring work in the country. But don't just take our word for it.

Spill is fantastic
Having Spill is such a privilege and it's such a fantastic tool. It's excellent whether you need real help now or just need some advice.

Brilliant therapists
My company subscribe to Spill as an employee benefit. I had two courses of 6 sessions throughout an extremely hard time for me.

It’s changed my life
My therapy sessions have genuinely transformed my life, how I manage my relationships and communicate. I cannot thank my company enough.

High quality counselling
Honestly cannot recommend Spill enough. Having access to high quality therapy through your workplace is extremely helpful.
Rated 4.9/5 based on over 100 reviews. Showing our 4 and 5 star reviews.

See Spill in action
Book a free 30 minute demo to hear more Spill’s features and get a tailored quote for your team
FAQs
The best EAP for an optical practice needs to work around back-to-back testing schedules, offer counsellors who understand the mix of clinical and commercial pressure, and never cap or exclude the people who need help most. Spill offers unlimited same-day sessions from 7am to 9:30pm, seven days a week, with counsellors in the top 5% nationally, and no exclusions for pre-existing or severe cases. It's the UK's highest rated EAP on Trustpilot. A traditional helpline EAP will cost less, and that's the honest trade-off: 6 to 8 session caps, call centre access and multi-year lock-ins mean usage typically lands at 3 to 5%. If almost nobody uses it, the saving isn't really a saving.
Spill is £75 a month for the whole team on a rolling 30 day contract. For a practice of 35 across a couple of branches, that works out at just over £2 per person per month, with unlimited therapy and same-day booking included. No setup fees, no lock-in. Book a demo and we'll show you how quickly it goes live.
An EAP is confidential mental health support your practice pays for and your staff use privately. With Spill, that means unlimited sessions with counsellors in the top 5% nationally, booked via Slack, MS Teams, SMS or email, usually for the same day. Availability runs 7am to 9:30pm, seven days a week, in more than 15 languages, so late-night stocktakes and Saturday clinics aren't a barrier to getting help.
Optical work asks people to be clinician and salesperson in the same breath, and testing schedules leave little recovery time between patients. Across the NHS, 30% of staff often or always feel burnt out because of work, and high-street eye care runs on similar fumes. Left alone, that strain leads to disengagement, sickness and resignations. A therapist available the same day changes the trajectory early.
Yes. Independent opticians are well served by Spill. There's no minimum team size, one flat fee of £75 a month covers everyone, and setup takes days. The rolling 30 day contract means a single practice can start small and simply carry on if it's working.
Poor staff health, wellbeing and turnover is estimated to cost the NHS over £12bn a year, and burnout is a leading reason clinicians leave. Spill gives staff confidential, unlimited support that makes them feel genuinely cared for, which is linked to better retention and fewer mental health sick days.
Yes. Spill's counselling is available the same day, including evenings and weekends, because plenty of people don't work standard office hours. Our therapists are available from as early as 7am GMT to as late as 9:30pm GMT, 7 days a week, with no health assessments, waiting lists or call-backs. Employees can access support via SMS, Slack, Microsoft Teams or email and book from their phone in a few clicks.
Spill offers therapy sessions in 15+ languages, so your team can speak freely with a counsellor that understands them best. Employees choose their preferred language from a drop-down when they book a session. We currently cover Armenian, Croatian, French, German, Greek, Hebrew, Hindi, Igbo, Italian, Polish, Portuguese, Russian, Slovenian, Spanish, Tagalog and Ukrainian. We're adding to this list all the time, so let us know if you have a request.
Yes, Spill operates in compliance with GDPR and UK data protection law. Spill is fully secure and therapy sessions are strictly confidential. Video sessions run on an end-to-end encrypted service and all messages to and from therapists are secure. We share aggregate usage data with the company (the number of people who have used Spill) but never names. Slack and MS Teams are only portals used to sign in to our confidential platform. No session content is ever visible to them, to Spill, or to your company.